24 HR HOTLINE | 1-800-342-3720 |
MANDATED REPORTER HOTLINE | 1-800-635-1522 |
OUTSIDE OF NEW YORK STATE | 1-518-474-8740 |
Child Protective Services is responsible for investigating all allegations of Child Abuse and Neglect received by the Department from the New York Statewide Central Register of Child Abuse and Maltreatment, part of the New York State Office of Children and Family Services.
Always call 911 if a real emergency exists.
The investigation of a report is a fact-finding process that includes interviewing, observing, and information gathering. Its purpose is to protect the children, determine the validity of the allegations, evaluate any condition of abuse or maltreatment that was not reported, and determine the services necessary to ensure the protection of the children and reduce the degree of future risk to the children. The investigation includes an assessment of all children in the home, whether or not they are actually named in the report. The final step in an investigation is the determination of whether the report is "indicated" or "unfounded". If some credible evidence of abuse or maltreatment exists, the report is indicated and the family is offered appropriate services. If no credible evidence of abuse or maltreatment is found, the report is unfounded and sealed. The final determination must be made within 60 days.
Allegations fall into the following four categories. The list illustrates examples but is not all inclusive:
Nassau County receives and begins investigating reports of abuse or maltreatment 24 hours per day, 7 days per week. The New York State Central Register transmits all reports to the Nassau Child Protective Services Program Office located at 60 Charles Lindbergh Blvd., Uniondale, N.Y. 11553 daily between the hours of 8:00am to 6:00pm. For information please call 516-227-8133. Reports telephoned between 6:00pm and 9:00am, and on weekends and holidays are received by Emergency Services. Emergency Services can be reached through a hotline at 516-573-8626.
COURT LIAISON – Unit 323 – 516 571-9306
This unit is comprised of Child Protective Service caseworkers which represent child Protective Service, Children's Services and Adult Protective Services in family court proceedings. These caseworkers provide updated information to the judges regarding the families which are brought to the court’s attention. The families are involved with the court system due to neglect, abuse, placement with children in foster care, custody and family offense petitions.
CASEWORKER TRAINING – Unit 121 – 516 – 227-8215
Comprised of new caseworkers who are learning to investigate allegations of child abuse and neglect. The unit supervisors provide support and guidance to new caseworkers while coordinating a wide range of professional experiences in order to develop well-rounded casework staff.
Family Assessment Response (FAR) is a Child Protective Response that does not require an investigation and determination of allegations and individual culpability for families reported to the State Central Registry (SCR). It is an alternative approach to providing protection to children by focusing on engaging families in informal and support services that meet their needs and their ability to care for their children. FAR requires an initial assessment of children's safety and if there is imminence of danger, the report may be handled by a traditional investigative approach.
Opened in 1998, the CAC is a specially designed environment for the child victims of sexual assault and severe physical abuse. It was founded by the Coalition Against Child Abuse and Neglect (CCAN) which today manages the facility in its Bethpage offices. It primary purpose is to prevent the re-traumatization of children disclosing sexual abuse or severe physical abuse as they re-tell their stories numerous times to varying government representatives in different locations. Today, the child victim and non-offending family members can experience a single-interview process in a warm, safe, secure place to disclose their allegations and to receive various supportive services from CCAN, including mental health therapy. The CAC is home as well to the Nassau County Multidisciplinary Team consisting of representatives of the Police Department's Child Abuse Unit, Social Services' Child Protective Services Unit, District Attorney's Special Victims Unit, Nassau County Medical Center's Suspected Child Abuse and Neglect Unit and CCAN. Working together on cases enhances effective prosecution of alleged perpetrators.